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FAQs

FAQs

FAQS

How do I book in for a class?

Choose your class then click “book class” button. You will be transferred to mind body. Login or create an account. Choose your payment option. Please note that our Intro Month and concession passes can only be purchased in studio. Make booking easy by downloading the Creature Yoga app. You can use your existing mindbody profile to log in.

What’s your cancellation policy?

Due to government restrictions, we recommend classes be pre-booked online. Online booking opens 7 days prior to class. We do accept walk in’s if there is space. We have implemented late cancel and no show fees to ensure everyone has a chance to attend. Due to the capacity restriction, you may find it difficult to book into your preferred classes. Please consider this before purchasing a pass as we do not provide refunds if you cannot attend your class of choice. If you book into class and are unable to attend, please early-cancel 30 min before your class is due to start. You can do so via your MINDBODY dashboard. If you fail to do so you will incur a late cancellation/no show fee (outlined below).

What’s your cancellation policy?

Due to government restrictions, we recommend classes be pre-booked online. Online booking opens 7 days prior to class. We do accept walk in’s if there is space. We have implemented late cancel and no show fees to ensure everyone has a chance to attend. Due to the capacity restriction, you may find it difficult to book into your preferred classes. Please consider this before purchasing a pass as we do not provide refunds if you cannot attend your class of choice. If you book into class and are unable to attend, please early-cancel 30 min before your class is due to start. You can do so via your MINDBODY dashboard. If you fail to do so you will incur a late cancellation/no show fee (outlined below).

Can I rent a mat?

We have a small selection of mats for hire. We are currently offering props, this might change according to Covid-19 restrictions.

Where are you located?

We are located at Unit 6B, 11 Banksia Drive in the Byron Bay Arts and Industry Estate (just behind Allpress coffee and the Jane Fender building).

Where should I park?

Please park on the street and not in the tenants’ off-street car parks. Please allow enough time to find a park. Avoid parking next to yellow lines to avoid parking fines. 

Do you have bathrooms and showers?

Yes we do! Please bring your own towel and soap.

I’ve never done yoga before can I come?

Yes, our classes cater to all levels. However, you might want to look out for Chill flow, Hatha or Yin classes if you’re looking for a softer introduction. Feel free to rest as much as you need to, and you can ask our excellent teachers any questions.

Will I get personal adjustments/assists?

Due to COVID-19 restrictions we are not currently offering hands-on assists.

Etiquette

Please leave your shoes downstairs or in your bag. We ask that you put your phone away and on silent when in the studio. Phones are not to be used during class.

When should I arrive?

Please arrive 10-15 minutes before class so you have time to settle in to the space – especially if it’s your first time with us. Please make sure to pre-book your class before coming to the studio as many classes are currently at capacity.  

What temperature is the room heated to?

In summer, we leave the heaters off – Byron is warm enough! In winter we have our radiant heaters set to maintain a balmy 25 degrees to ensure you stay comfortable, even in a yin class. 

Can I bring my kids?

Children over 14 years may attend at concession prices, provided they are not disruptive. 

Terms and Conditions

In participating in a Creature Yoga class, course or workshop online or in studio (Class) and as a condition of my participation, I AGREE to the following terms and conditions:

I, being aware of my own health and physical condition, am voluntarily participating in a physical activity. I understand that I should not participate in a Class unless I am physically fit and healthy, and have been verified as such by a qualified medical practitioner. I undertake to stop participating in a Class if I experience faintness, dizziness, pain or shortness of breath at any time, and I agree to consult a qualified medical practitioner before proceeding with another Class.

I agree to take full responsibility for managing any injuries or conditions during my practice. I acknowledge that participation in this physical activity could constitute a risk of serious injury or death. I acknowledge that this risk is increased if I am practicing online, without the supervision of a teacher. I voluntarily and knowingly recognise and assume this risk. I acknowledge that neither Creature Yoga, associated teachers or staff shall be deemed to be liable for any injury, illness, loss, damage to property or other mishap I sustain in any way directly or indirectly connected with the physical activity.

I voluntarily agree to the terms and conditions stated above.

Privacy policy

Your privacy is important to us. It is Creature Yoga’s policy to respect your privacy regarding any information we may collect from you across our website, and other sites we own and operate.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.

We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

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